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Privacy Policy & Terms of Service

Privacy Policy

Effective Date: 9/1/25

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1. Introduction

At Standard Exteriors Co. (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], interact with our services, or provide us with personal information.

By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and any other information you voluntarily provide (e.g., when requesting a quote, contacting us, or filling out forms).

  • Service Information: Details about your home or property related to roofing, siding, gutters, or other services you request.

  • Technical Data: IP address, browser type, operating system, referring website, and browsing behavior on our site (via cookies or analytics tools).

  • Payment Information (if applicable): Processed securely through third-party providers. We do not store full payment card details.

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3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services.

  • Respond to inquiries, requests, and customer support needs.

  • Send estimates, invoices, or agreements.

  • Communicate updates, promotions, and service information (with your consent, where required).

  • Improve website functionality and user experience.

  • Comply with legal obligations.

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4. How We Share Your Information

We do not sell your personal information. We may share information only with:

  • Service Providers: Trusted vendors (e.g., CRM, payment processors, email providers, web hosting) that help us operate our business.

  • Legal & Safety: If required by law, regulation, or legal process, or to protect against fraud, security issues, or harm.

  • Business Transfers: In case of a merger, sale, or acquisition of assets.

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5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and analytics tools (such as Google Analytics) to collect technical data and improve user experience.

You may choose to disable cookies in your browser, but some website features may not function properly.

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6. Data Security

Our website is hosted on the Wix.com platform, which provides us with a secure infrastructure for storing and processing your data. Wix implements industry-standard security measures, including:

  • Encrypted SSL connections (HTTPS) on all Wix websites.

  • Firewalls and intrusion detection to protect against unauthorized access.

  • Regular monitoring, patching, and vulnerability testing.

  • Secure third-party payment gateways (if applicable), meaning we never directly store sensitive financial details such as credit card numbers.

Please note: Some of your information may also be collected or processed directly by Wix under its own Wix Privacy Policy.

While Wix provides strong safeguards, no system is completely immune to cyber risks. We encourage you to take precautions such as using secure networks when sharing personal information online.

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7. Your Rights (Illinois Residents)

As an Illinois resident, you have specific privacy rights under state and federal law. These include:

  • Access & Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal or contractual obligations).

  • Opt-Out of Marketing: You may opt-out of receiving promotional emails or texts at any time by following the “unsubscribe” instructions or contacting us directly.

  • Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

To exercise these rights, please contact us at management@standardexteriorsco.com or in writing at our business mailing address. We may require verification of your identity before fulfilling your request.

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Your Rights (continued)

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Restrict or object to data processing.

  • Request a copy of your data.

To exercise these rights, please contact us at management@standardexteriorsco.com

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8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn we have collected such data, we will delete it promptly.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

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11. SMS Privacy Policy

Standard Exteriors Co. may disclose Personal Data and other information as follows:

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Standard Exteriors Co.
Email: management@standardexteriorsco.com
Phone: 312-564-5355
Address: 980 N Michigan Ave, Ste 1090 #887437, Chicago, IL 60611

Terms of Service

Effective Date: 9/1/25

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1. Introduction

These Terms of Service (“Terms”) govern your use of our website, communication methods (including email, text, and phone), and the services provided by Standard Exteriors Co. (“Company,” “we,” “our,” or “us”). By using our website, requesting a quote, communicating with us, or engaging our roofing, siding, or gutter services, you agree to these Terms.

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2. Services Provided

We provide roofing, siding, and gutter inspection, installation, repair, replacement, and related services to homeowners and property owners in Illinois and surrounding areas. All services are performed under applicable Illinois licensing, insurance, and contractor requirements.

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3. Communications Consent (Email, Text, Calls)

By submitting your contact information through our website, forms, or by phone, you consent to receive communications from us, including:

  • Emails regarding estimates, service updates, and promotions.

  • Text messages (SMS/MMS) for scheduling, reminders, updates, and offers.

  • Phone calls related to quotes, services, or follow-ups.

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Your Rights:

  • Opt-Out (Texts/Emails): You can unsubscribe from emails by clicking “Unsubscribe” at the bottom of any email, or stop text messages by replying STOP.

  • Consent Required for Marketing: Marketing texts or promotional calls will only be sent with your prior express consent, in compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

  • Service Communications: You may not opt out of essential service communications (e.g., scheduling confirmations, billing, or safety notices).

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4. SMS/Text Messaging Terms & Conditions

By opting in to receive SMS messages from Standard Exteriors Co., you agree to the following terms:

  • Message Frequency: You may receive recurring messages related to scheduling, service updates, or promotional offers. Message frequency may vary.

  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. We are not responsible for charges billed by your carrier.

  • Opt-Out: You can opt out of SMS messages at any time by replying STOP. After opting out, you may still receive necessary service-related texts.

  • Help: For help, reply HELP or contact us at [Insert Business Phone] or [Insert Email].

  • No Guarantee of Delivery: Delivery of SMS messages may be delayed or unavailable due to carrier or network issues. We are not liable for delayed or undelivered messages.

  • Eligibility: You must be at least 18 years old or have the consent of a parent/guardian to opt in.

  • Carriers: Mobile carriers are not liable for delayed or undelivered messages.

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5. Estimates and Agreements

  • Quotes provided through our website, phone, or in-person consultation are estimates only and subject to change based on materials, labor, site conditions, or other factors.

  • Final pricing and scope of work will be detailed in a written Service Agreement or Contract signed by both parties.

  • No service relationship is formed until a contract is executed.

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6. Payment Terms

  • Payments are due as outlined in the signed Service Agreement.

  • We may require deposits before beginning work.

  • Late or missed payments may result in additional charges, suspension of work, or collections action.

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7. Warranties & Disclaimers

  • We honor manufacturer warranties for materials, and our company provides a limited labor warranty (details provided in your service contract).

  • We are not responsible for damages caused by:

    • Pre-existing conditions, hidden structural issues, or code violations.

    • Severe weather events, natural disasters, or homeowner negligence.

  • All liability is limited to the extent permitted by Illinois law.

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8. Website Use

By using our website, you agree not to:

  • Misuse our forms, content, or contact tools.

  • Attempt to access data without authorization.

  • Reproduce or distribute website content without our written permission.

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9. Limitation of Liability

To the fullest extent permitted by law, Standard Exteriors Co. shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website or communications.

  • Reliance on estimates prior to signing a contract.

  • Delays, interruptions, or events beyond our control (including supply shortages or extreme weather).

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10. Governing Law

These Terms are governed by the laws of the State of Illinois. Any disputes shall be resolved in the appropriate courts located in Illinois.

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11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the revised “Effective Date.”

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12. Standard's Newsletter Offer

Offer valid for new customers who subscribe to Standard Exteriors Co. marketing emails prior to booking. $500 discount applied to full roof projects and not repairs at contract signing. One per household. Cannot be combined with other offers or financing promotions. Not redeemable for cash. Not valid where prohibited, including to waive or offset insurance deductibles or on insurance-covered losses. Service area restrictions may apply. License# 104.020617

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13. Contact Us

If you have questions or concerns about Terms of Service, please contact us:

Standard Exteriors Co.
Email: management@standardexteriorsco.com
Phone: 312-564-5355
Address: 980 N Michigan Ave, Ste 1090 #887437, Chicago, IL 60611

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